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BeritaBali<\/em> reports that the Bali Consumer Protection Agency (YLPK Bali)<\/em> is urging the Island\u2019s tourism business operators to provide services that are good, fair, safe, comfortable, proper, and non-discriminatory to ALL tourists visiting Bali.<\/p>\n \u200bYLPK Bali Director<\/em> I Putu Armaya said both international and domestic tourists in Bali enjoy certain consumer rights when purchasing and usign using tourism goods and services.<\/p>\n \u200bArmaya\u2019s statement and clarification come after a spate of complaints published in the media and on social media in Bali, alleging that domestic Indonesian visitors often feel discriminated against and less well treated than foreign tourists on the Island.<\/p>\n \u200bAccording to Armaya, Bali is a tourism destination open to people from all regions of the Republic and a wide range of international countries. As a result, tourism business operators must treat tourists as consumers with rights that entitle them to legal and equitable protection.<\/p>\n \u200b”All tourists are entitled to good service. Everyone visiting Bali as a tourist\u2014whether international or domestic\u2014must receive service that is good, fair, safe, comfortable, proper, and non-discriminatory,” Armaya said on Thursday, 08 October 2026.<\/p>\n \u200bArmaya explained that, from the perspective of Law Number 8 of 1999 concerning Consumer Protection, Article 4 subsection (a),<\/em> consumers are granted rights to comfort, security, and safety when consuming goods and\/or services.<\/p>\n \u200bFurthermore, Article 4 subsection (c)<\/em> grants consumers the right to obtain accurate, clear, and honest information. Meanwhile, Article 4 subsection (g<\/em>) grants consumers the right to be treated or served properly, honestly, and without discrimination.<\/p>\n YLPK Bali Director<\/em> I Putu Armaya <\/strong> <\/p>\n \u200bArticle 7 letter (c) of the Consumer Protection Law<\/em> further reinforces these provisions by requiring business operators to treat or serve consumers properly, honestly, and without discrimination. According to Armaya, these provisions apply to various types of businesses operating in the tourism sector\u2014ranging from hotels, restaurants, villas, travel agencies, tourist transport services, and recreational venues to travel service providers and other tourism-related businesses.<\/p>\n \u200b”Tourism businesses should not subject tourists to demeaning treatment, unjustified differentiation, or discriminatory service,” he underlined.<\/p>\n \u200bTourist Rights Also Guaranteed by the Tourism Law<\/strong><\/p>\n Armaya also noted that Law Number 18 of 2025,<\/em> which amends Law Number 10 of 2009 on Tourism,<\/em> further reinforces tourists’ rights.<\/p>\n \u200bArticle 20 of the Tourism Law,<\/em> as amended, grants every tourist the right to access specific services and protections. These include information on tourist attractions, disaster mitigation and emergency procedures, tourism services that meet established standards, and healthcare services during their travels.<\/p>\n \u200bTourists also have the right to services and facilities tailored to the needs of persons with disabilities, pregnant women, the elderly, and children; legal protection and security during their travels; and the protection of personal privacy and comfort.<\/p>\n \u200bThus, according to Armaya, tourists are not merely a source of revenue for the tourism industry; they are also consumers whose rights must be respected and protected.<\/p>\n \u200bDo Not Discriminate Between Foreign and Domestic Tourists<\/strong><\/p>\n YLPK Bali<\/em> asserts that tourism services must prioritize professionalism, service standards, propriety, and respect for consumer rights.<\/p>\n \u200bWhether dealing with international or domestic tourists utilizing services such as hotels, restaurants, transportation, tourist attractions, travel agencies, or other tourism services, visitors must receive service that meets promised standards. Armaya asserted that visitors’ citizenship or ethnicity cannot be grounds for poor service or for disadvantaging tourism consumers.<\/p>\n \u200bHowever, he also emphasized that not every price difference automatically constitutes unlawful discrimination. Rate differentials may be justified if they are communicated clearly and transparently, and comply with applicable regulations.<\/p>\n \u200b”The issue arises when consumers are subjected to treatment that is improper, dishonest, unfair, or discriminatory without any justifiable basis,” Armaya stressed.<\/p>\n \u200bLegal Sanctions Apply<\/strong><\/p>\n Armaya also said that if consumer rights are violated, consumers may pursue dispute resolution mechanisms under the Consumer Protection Law<\/em>.<\/p>\n \u200bThe Consumer Protection Law<\/em> also provides for potential administrative sanctions, claims for compensation, and criminal penalties, depending on the nature and elements of the violation.<\/p>\n \u200bArticle 60<\/em> gives the Consumer Dispute Resolution Agency (BPSK)<\/em> the authority to impose specific administrative sanctions, namely awarding compensation of up to Rp 200 million. Meanwhile, Articles 61 through 63<\/em> govern criminal liability and additional penalties for violations that meet the elements of a criminal offense, as defined by law.<\/p>\n \u200bIn the tourism sector, business operations are also subject to regulations regarding licensing, business standards, and sector oversight. Recent regulations include the Minister of Tourism Regulation Number 6 of 2025,<\/em> which governs business activity standards, supervision, and administrative sanctions within the framework of risk-based business licensing for the tourism sector.<\/p>\n \u200bArmaya urges all tourism business operators in Bali to make good, honest, professional, and non-discriminatory service an integral part of Bali’s tourism culture.<\/p>\n \u200b”Anyone visiting Bali must be respected and well-served,” said Armaya.<\/p>\n \u200bHe emphasized that both foreign and domestic tourists are consumers entitled to safety, comfort, accurate information, and quality service.<\/p>\n \u200b”Bali needs a tourism sector that does not merely chase visitor numbers but also builds trust, satisfaction, and tourist protection,” he stated.<\/p>\n \u200bArmaya reminded all tourism business operators to respect consumers’ rights, whether those tourists are Indonesians or international visitors.<\/p>\n Related Links<\/strong><\/p>\n Indonesia Striving to Outlaw Employment Discrimination<\/p>\n Balinese Need Not Apply: Prejudice Against Bali Workers<\/p>\n Bali Cafe, Run by Folks with Special Needs<\/p>\n Stop Idolizing Foreign Tourists<\/p>\n Stay Informed on Bali Tourism-Related News<\/strong>: Subscribe to Bali Update\u00a0\u00a0\u00a0<\/p>\n \n","protected":false},"excerpt":{"rendered":" BeritaBali reports that the Bali Consumer Protection Agency (YLPK Bali) is urging the Island\u2019s tourism business operators to provide services that are good, fair, safe, comfortable, proper, and non-discriminatory to ALL tourists visiting Bali. \u200bYLPK Bali Director I Putu Armaya said both international and domestic tourists in Bali enjoy certain consumer rights when purchasing and 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